This quote comes from W. Edwards Deming.
Deming was a management consultant who was sending a message to an executive.
Essentially, he was trying to convey that some things need to be experienced and cannot simply be delegated.
It's always tempting to aim for efficiency. Why wouldn't you? It doesn't make sense for people to be idle when the could be busy. Maybe this idea came from Microsoft Project where Project Managers would struggle for hours (or days) to ensure each resource on their proj...